Class Policies

In order to optimize your learning experiences at Little Owls Knit Shop, regular group classes are limited to 6 students.  Please be aware that in order to reserve space in a group class you must pay the full registration fee in advance.  Payment may be made in the shop or by phone with a credit card.

Students may cancel a registration for a full refund up to one week in advance of the scheduled class date, or for store credit if cancelled up to 48 hours in advance of the scheduled class time.  There will be no refunds for cancellations within 48 hours of a scheduled class and no make-up classes will be offered for missed attendance.  Please read the class description carefully to be sure that you arrive prepared with all the required supplies and any necessary homework so that we can optimize your class learning time.

Private classes are available upon request and will be billed in 15 minute increments with a 30 minute minimum.  Private classes scheduled in advance will require a $15 deposit, which can only be refunded if the appointment is cancelled more than 24 hours prior to class.

Registered students will be offered a 10% discount for all supplies purchased for their class.  Please support your local yarn shop and purchase your class supplies at the Little Owls Knit Shop.

 

Return Policy

All purchases of SALE items are final.  Unused yarn in its original condition with the original receipt may be returned for a full refund if within 30 days of purchase, or for store credit if within 60 days of purchase.  All needles and hook sales may be exchanged within 1 week if accompanied by the original sale receipt and the original packaging.  No refunds exchanges or store credit will be offered on books, magazines, patterns, or accessories.

 

Special Orders Policy

Little Owls would like to be your primary source of luxury yarns and fiber arts supplies.  We may be able to place a special order for items from our current vendors.  All requests subject to approval and a 50% deposit to place the order.  Special orders may take up to 3 months to procure.  There will be no refunds or exchanges on special order items and they do not qualify for any discounts including the customer appreciation program.